If webmail is working but you're having trouble sending emails from desktop or mobile devices using an email application such as Outlook, Apple Mail, or Thunderbird, the issue is most likely related to your outgoing SMTP settings.
To resolve this, make sure your email program is set to use SMTP port 587 for sending mail. This port is the recommended standard for SMTP submission and is compatible with most residential and mobile internet providers. Many providers block standard SMTP ports like 25, which can cause sending issues if used.
You should also verify that outgoing SMTP authentication is enabled in your email application. This setting ensures the program uses the same username and password as your incoming mail to authorize outgoing messages.
If the problem continues after updating these settings, feel free to contact our support team with the specific error message you're seeing and the email program you're using.
