If you're experiencing instability or networking problems on your Windows-based VPS, such as dropped Remote Desktop (RDP) sessions, slow network performance, or intermittent connectivity, there are a couple of important steps you can take to resolve the issue. These problems are often caused by missing Windows updates or a feature in the network adapter settings called checksum offloading.
The first thing to check is whether Windows is fully up to date. Microsoft regularly releases patches that address known issues with RDP and general system stability. If your VPS hasn’t been updated in a while, it may be missing fixes that directly impact performance. Open Windows Update from the Control Panel or Settings and install all available updates. Once updates are complete, restart the VPS to ensure the changes take effect.
If you’ve installed all updates and are still experiencing network issues, the problem may be related to checksum offloading. This is a feature that allows the network adapter to handle certain tasks like verifying packet integrity instead of the CPU. While this can be helpful in some environments, it often causes problems in virtual machines, leading to dropped packets and unstable RDP connections.
To disable checksum offloading, open Device Manager on your Windows VPS and find your network adapter under the network adapters section. Open the adapter’s properties and go to the Advanced tab. Look for settings named IPv4 Checksum Offload, TCP Checksum Offload, or similar, and set them to Disabled. After making these changes, restart the VPS. This typically resolves unexplained network issues that persist even after all updates have been applied.
If you’ve followed these steps and are still experiencing issues, or if you’d like us to investigate the VPS directly, please open a support ticket and provide the administrator password. Our team will be happy to take a closer look and help resolve the issue for you.
