DataPacket's policy enforcement, also known as our Abuse team, actively enforces DataPacket’s Terms of Service by processing complaints received by DataPacket clients, non-clients and government agencies. Managing abuse that impacts our clients and their users ensures the best possible service when it comes to our client's devices and IP reputation, and also keeps our network and bandwidth speeds running at peak performance.
When abuse has been reported, our team is responsible for ticketing the specific documented issue with as much evidence as possible and will follow through with our clients to reach a permanent resolution.
DataPacket clients may contact our Abuse team by opening a Ticket using the DataPacket Client Portal. Ticket response times for reports of abuse average about four hours. Tickets are updated when information is found and when action is taken by DataPacket or required by the client.
If you are not a DataPacket client but would like to report abuse pertaining to one or more devices or IP addresses on the DataPacket network, please email our Abuse team. Due to the volume of inquiries made via email to our Abuse team, not all emails are able to be answered; however, all reports of abuse are researched by a member of our team, documented internally and resolved as quickly as possible, if necessary.
